Loss Prevention
The Container Store
 San Francisco, CA

Overview

Founded in 1978, The Container Store is the nation's original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers' lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business.

What We Stand For

What you do matters. Experience The Container Store's employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer's storage and organization needs. Living out our 7 Foundation Principles has landed us on FORTUNE magazine's list of 'Best Companies to Work for' year after year.

Responsibilities

The Loss Prevention Host position is responsible for interacting with customers as they enter the store, introducing campaign messages and store literature and providing astonishing customer service while maintaining a loss prevention awareness at the front of the store. This role is a part-time/full-time, hourly, non-exempt position.

  • Establishes effective connections with a variety of customers entering the store, while maintaining an awareness of the salesfloor to help multiple customers
  • Actively directs customers to the proper department to meet their needs, and helps find support from another salesperson on the floor for their customers
  • Engages with customers to provide key campaign messages and shares campaign literature as they enter the store
  • Understands importance of and how to successfully implement our Man in the Desert Selling approach which includes an approach, a connection and a sale
  • Provides regular feedback to the Salesfloor Leader to ensure that the resources of the store are serving our customers
  • Supports with selling and register sales assistance when the business needs and returns to the host role when need is over
  • Demonstrates enthusiastic and productive behavior, with the goal of providing exceptions service to our customer and meeting or exceeding company goals and objectives
  • Stays in regular communication with the Loss Prevention Investigators to keep them aware of any loss prevention concerns
  • Support the Loss Prevention Investigators with floor surveillance by offering exceptional customer service
  • Makes sure that all un-bagged merchandise leaving the store with our customers has been paid for by ensuring 'green tape' has been applied, or asking to review sales receipts
  • Visually maintains the front feature areas of the stores and coordinates with Visual Sales team for replenishment
  • Handles cash and other valuables appropriately and securely
  • Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
  • Consistently arrives promptly to work the assigned schedule
  • Responsible for maintaining discretion related to all confidential/sensitive company and customer information
  • Performs other requested tasks and duties

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

Competitive Pay Medical/Dental/Vision PlansDiscount: 50% on Elfa, 40% on Merchandise and Gift Cards, 30% on InstallationOngoing training 401(k) plan and discretionary match Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications

  • College degree preferred
  • Retail sales experience a plus
  • Ability to travel 5% a year, based on the business needs
  • Based in the Manhattan market
  • Ability to travel between stores in the Manhattan market
  • Computer skills
  • Proven communication skills able to quickly connect with large volume of customers
  • Is committed to working scheduled hours and supports changing business needs
  • Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization
  • Ability to work in a constant state of alertness and a safe manner
  • Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
  • Flexible, with a positive attitude and passion for knowledge
  • Effective time management and organizational skills with the ability to successfully manage multiple projects at once
  • Detail oriented with solid organizational and prioritization skills while working quickly and accurately under pressure
  • Makes effective decisions in the best interest of our customers and our company, taking care to objectively process information
  • Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices