Team Lead, Support at Home Program
Institute on Aging
 San Francisco, CA

You may think “old” when you think of Institute on Aging because we offer services for elders and are a 40+ year institute…. but you wouldn’t be more wrong. While we do have a long-standing history in the Bay Area, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The Institute on Aging is seeking a Team Lead for its Support at Home program – an innovative program that provides middle-income clients in the community with home care voucher support to help them thrive independently.


  • Responsible for the clinical supervision, training, and evaluation of the Assessment Coordinator staff.
  • Hires and terminates Assessment Coordinator staff.
  • Facilitates the day-to-day operations, ensuring appropriate systems are in place.
  • Monitors program and staff compliance with all regulatory requirements, such as San Francisco Department of Aging and Adult Services/San Francisco Human Services Agency and Partner organizations.
  • Ensures high quality, timely care, and service delivery.
  • Implements and monitors multiple systems, including records, clinical documentation and personnel. Supports staff workflow to help ensure that documentation is compliant with regulations, policy and procedure manual, and is complete and accurate.
  • Organizes and conducts regular staff meetings and supervision.
  • Facilitates the orientation and training of all new staff.
  • Responsible for assessing the educational needs of staff and partnering with the Director of Clinical Operations to deliver an education and training plan.
  • Provides consultation on an as-needed basis to clinical staff.
  • Actively participates in program development and is responsible for any projects that fall within their scope of practice.
  • Responsible for analyzing and following up on the identified gaps from the chart and peer reviews.
  • Ensure that program staff receive performance evaluations at least annually and after the first six months for new staff
  • Provides back-up coverage for clinical staff.
  • In collaboration with the Manager of Community Programs, participates in establishing annual goals and objectives relevant to the needs of the program and in planning, developing and evaluating policies and procedures; actively involves staff in the process.
  • Actively participates in and encourages actions that promote good public relations with clients, their families, and the community.
  • Responsible for expanding personal knowledge, skill and attitudes specific to care management, family systems, geriatrics and gerontology, addiction and other relevant management or health care issues.
  • Demonstrates and encourages healthy and beneficial self-care practices
  • Develops an action plan based on employee engagement surveys.
  • Accepts and performs other related duties and responsibilities as required.


  • Bachelor’s degree in Social Work (BSW) or a bachelor’ degree in a comparable or related social services discipline.
  • Two years of experience working directly with disabled adults and/or the frail elderly.
  • Demonstrates understanding of behavioral health services and behavioral health interventions.
  • Proven previous training of staff as it relates to the population served through S@H.
  • Demonstrates ability and willingness to take on program development projects.
  • Proven ability and willingness to provide leadership amongst peers and mentor junior staff.

We encourage you to learn more about IOA by logging onto

IOA reserves the right to revise job descriptions or work hours as required

IOA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.