Help Desk Technician
Nextdoor
 San Francisco, CA

Nextdoor is the private social network for you, your neighbors and your community. Nextdoor’s mission is to provide a trusted platform where neighbors work together to build stronger, safer, happier communities, all over the world.

We are looking for  a Help Desk Technician to join our IT team.  This person will be the first point of contact for technical assistance supporting our US and International employees.  

Responsibilities:


  • Support employees while adhering to our SLA standards

  • Track and log events and problems and their resolution

  • Ensure a smooth day one experience is had by all new hires by driving accurate provisioning of hardware, systems/user access and desk configurations

  • Follow-up and update employees on status of ticketed issues

  • Document processes in knowledge base, and update as required

  • Identify and suggest possible improvements on procedures

Requirements:


  • 3-5 years experience working directly in a helpdesk role

  • Proficiency in macOS as well as iOS and Android is a plus

  • Ability to lift up to 40 lbs

  • Experience with SaaS products including Okta, Google apps, Atlassian, MDM etc.

  • Familiarity with audio/video and conferencing solutions

  • Proven ability to effectively work on a team and resolve multiple issues in an efficient manner

Benefits:


  • 100% company-paid health insurance premiums (medical, dental, and vision) for you and your dependents

  • Paid vacation and company holidays

  • Free catered dinners Monday through Thursday and catered lunch on Wednesdays

  • Monthly gym stipend

  • One time cell phone & headphone stipend

  • Annual learning and development stipend

  • Two paid volunteer days off

  • Pre-tax commuter benefits

  • Fully stocked kitchen with drinks, snacks and candy

  • La Marzocco espresso machine with Blue Bottle coffee

  • Health FSA

  • 401K plan