Desktop Support Specialist

Tech Mahindra San Francisco, CA

Role: Desktop Support Specialist

Location: San Francisco, CA

Duration: 12+ Months

Summary:

Perform desktop hardware support for all divisions located in San Francisco, CA.

Responsibilities:

· Work with the On-Site Team, and closely with the business users to troubleshoot, diagnose and resolve hardware problems.

· This includes inventory management, hardware recycling, desktops, monitors, BlackBerry, remote computing, videoconferencing, and telecom as well as new hardware deployments, floor restacks and machine re-cloning; consisting of Windows 7, 10, Linux, MAC and Citrix.


Skills:

· 2-3 years working experience supporting the financial industry

· Thorough knowledge of desktop hardware, telecom and BlackBerry

· Effective communication skills - The position will require the candidate to be in direct contact with end users from many areas on a daily basis and the corresponding support teams. Must be responsive and be able to efficiently document all working tasks and outstanding issues

· Knowledge and troubleshooting skills of Windows, Linux and Citrix. The qualified candidate should have thorough knowledge and troubleshooting skills with the GS desktop build and the software distribution process

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