The Instacart team is looking to add to their phone, internal support and email teams in their CS department. These candidates will be responding to both parties of the duel marketplace. Official jd below
As a Community Support Representative, you will be responsible for supporting a broad ecosystem of customers in a service-centric and solutions-focused environment. You will be empowered to seize opportunities to delight a community of users with responses that go above and beyond expectations.
The ideal candidate is someone who is passionate about helping people, a relentless learner, and full of energy for new challenges. You are excited about solving complex problems and empathetically communicating resolutions to customers. You are able to quickly build rapport with users and find resolutions in an ambiguous environment.
Essential Job Functions and Responsibilities
*Seasoned in-depth knowledge of all functional/process areas; considered a subject matter expert
*Excited to share knowledge with teammates both proactively and as requested
*Provide thorough and complete resolutions to complex user concerns
*Effectively resolve escalated support inquiries with empathy and kindness
*Create an exceptional, personalized service experience for users
*Troubleshoot challenging user problems with the platform
*Identify common trends within support interactions and escalate appropriately
*Able to zero in on what's important and switch gears comfortably to resolve issues
*Act with the customer in mind and advocate for the user community
*Communicate clearly and exercise sound judgement when interacting with customers
*Excellent attention to detail and ability to proactively solve for the customer
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.