Customer Care Associate I

Conduentis the world's largest provider of diversified business process services withleading capabilities in transaction processing, automation, analytics andconstituent experience. We work with both government and commercial customersin assisting them to deliver quality services to the people they serve.

We manage interactions with patients and theinsured for a significant portion of the U.S. healthcare industry. We are thecustomer interface for large segments of the technology industry and theoperational and processing partner of choice for public transportation systemsaround the world.

Whether it's digital payments, claimsprocessing, benefit administration, automated tolling, customer care ordistributed learning �Conduent manages and modernizes these interactions to create value for both ourclients and their constituents. Learn more at www.conduent.com.

Do you enjoy helping others? Are you looking fora company with great benefits and monetary incentives? We want to hear fromyou!

Job Description

As a Customer Care Associate1 working in a call center environment, you will be working tosupport customers with their accounts.

Your responsibilitieswill include, but are not limited to the following:

* Ability to navigate through multiple computer applications with speed and accuracy.

* Ability to work with customers to resolve inquiries.

* Provide troubleshooting assistance to customers

* Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

* Maintain a high level of world class customer service/professionalism to a wide range of customers.

* Recommend products that best suit the customer.

* Ability to read and interpret documents.

Benefits, Benefits andMore Benefits!

* Competitive compensation plus bonus potential

* Full Time Employment

* Medical, Dental, Vision, & 401k plans

* Paid Time Off

* Fun working environment

* Company discounts - Local restaurants, gyms,cell phone service discounts, auto, travel, international theme parks and manymore

As a Customer Service / Call Center Representative workingin a call center environment, you will be working to support customers withtheir accounts. Your responsibilities will include, but are not limited to thefollowing:

* Ability to navigate through multiple computerapplications with speed and accuracy.

* Ability to work with customers to resolveinquiries.

* Provide troubleshooting assistance to customers

* Ability to accept and implement coaching andfeedback in order to achieve individual and team performance goals.

* Maintain a high level of world class customerservice/professionalism to a wide range of customers.

* Recommend products that best suit the customer.

* Ability to read and interpret documents.

Qualifications

Successful candidate forthis position will have:

* Six months experience in providing customer service either via phone or in person

* Ability to type (WPM vary based on Client Requirements)

* Maintain a positive environment, working with co-workers and customers within a diverse culture.

* Excellent telephone manner and listening skills.

* The ability to relate to customers in a professional and courteous manner.

* The ability to work in a team environment.

* The ability to work under pressure.

* The ability to sit for long periods of time.

* Excellent attention to detail and multi-tasking ability.

* Self-motivation to work under his/her own initiative.

* Must pass state, federal and criminal background check

* Must have High School diploma or general education degree (GED).

* Must be at least 18 years of age or older

Ifthis describes you, then apply today for immediate consideration!

Conduent is an Equal Opportunity Employer andconsiders applicants for all positions without regard to race, color, creed,religion, ancestry, national origin, age, gender identity, gender expression,sex/gender, marital status, sexual orientation, physical or mental disability,medical condition, use of a guide dog or service animal, military/veteranstatus, citizenship status, basis of genetic information, or any other groupprotected by law. People with disabilities who need a reasonable accommodationto apply for or compete for employment with Conduent may request suchaccommodation(s) by clicking on the following link, completing theaccommodation request form, and submitting the request by using the "Submit"button at the bottom of the form. For those using Google Chrome or Mozilla Firefoxplease download the form first: click here to access ordownload the form.

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