CRM Program Manager

Ubisoft Entertainment San Francisco, CA
Ubisoft is composed of over 12,000 talented people located in 28 countries across the globe. With around 85% of its staff devoted to game development, Ubisoft has the 2nd largest in-house creative team in the world.

The company's 27 different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Ghost Recon®, Tom Clancy's Splinter Cell®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Responsibilities:

* Work with CRM management to understand, document and analyze the CRM campaign production funnel

* Facilitate the ongoing production and executional process of CRM campaigns, ensuring that operational tools and stakeholders are properly moving campaigns forward

* Coordinate weekly meetings between planning and execution groups

* Develop and implement new processes and tools across the CRM group to improve internal team workflow as well as workflow with other teams (Business Teams in SFO and Production Teams) in full alignment with EMEA.

* Ensure processes are optimized and executed effectively for product pre-launch, launch and post launch

* Direct teams and individuals toward project schedules and identify risks and risk mitigation while ultimately delivering a superior customer experience

* Facilitate resolution of project issues and roadblocks to project success

* Operate and own the CRM documentation and SharePoint site content and structure, ticketing tools, calendaring, and process management toolset.

* Ensure team communications are timely, informative and accurate

* Assist CRM management in creating and presenting reports and analysis as requested.[KM1]

* Be the reference for player advocacy across the company

* 5 Years' Experience in business or technical program or process or project management role

* [KM1] Bachelor's degree in business or related field

* PMP, 6Sigma or other equivalent project or process management certification a plus

* Strong communication skills, attention to detail and a passion for organization of process is a requirement

* Team player, adept at building relationships across organizations

* Excellent written and oral communication and interpersonal skills with a diverse employee pool

* Expertise with process elaboration, iteration and implementation, business systems and technology

* Ability to travel domestically and internationally

* Proficiency with MS Office suite

* Knowledge and expertise of Process coordination toolsets like SharePoint, Basecamp, Slack, Gliffy, Jira, Asana, etc. required.

* Proficiency in CRM solutions such as Adobe, Exact Target, or other marketing automation software a strong plus

* French language skills are a plus

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.