Community Director, Flickr
SmugMug
 San Francisco, CA

Flickr is looking for a creative, empathetic, and analytical leader who is passionate about helping people form interpersonal connections. Community is at the center of everything we do at Flickr, and you will lead a small team tasked with ensuring Flickr members feel a sense of belonging so they develop a strong affinity for our product and—most importantly—the people in it.

At Flickr, we define community as any interaction that occurs within the product. This includes photo comments, group discussions, FlickrMail, help forum threads, competitions, and posts on our blog. It also encompasses the real-world connections and events that are spawned when Flickr members connect in real life. Our community team is focused on increasing the quantity and quality of each of these interactions. We’ve deliberately made the community team a part of the product organization because everything we build is in service of the community and its needs.


You Will:

  • Actively interact within the Flickr community to learn from members about the ways they use the product and the ways they communicate with one another.

  • Define the vision, strategy, and plan for the community team, including KPIs, interdependencies, and trade-offs.

  • Lead and grow a small team of direct reports and personally drive key elements to execute against strategy. 

  • Make clear planning, budgeting, and technology decisions based on goals to run the community at scale.

  • Mentor community team members to support their continued growth and development.

  • Help guide the direction of our product development by advocating for community priorities and work with the product, design, research, and engineering teams to implement features that improve the lives of our members.

  • Partner with product and marketing to test and optimize new initiatives and measure their effectiveness at small scale. 

  • Partner with product to implement the results of successful experiments at Flickr scale.

  • Help members discover their interests and connect with others who share them. 

  • Encourage participation and sharing, find ways to celebrate and amplify the positive interactions that occur, and showcase the beautiful content that is shared on Flickr.

  • Develop programs to curate and share Flickr members’ content with the world.

  • Set clear expectations for the ways Flickr members interact and treat one another, model positive public interactions, and occasionally intervene when needed to ensure members treat one another with courtesy and respect.

  • Partner with our marketing and social teams to increase the scale and scope of global events, meetups, and photowalks.

  • Develop a partnership model for collaboration with photography programs at schools and universities.

  • Direct the expansion of the Flickr Commons as the biggest and most diverse digital repository of historical and freely usable imagery in the world.

  • Develop the infrastructure for celebrating emerging photographers and helping them gain a foothold in the global photography market.

  • Create content to celebrate and promote Flickr photographers on social, blog, email newsletters, etc.

You Have:

  • Outstanding communications, writing, and editing skills.

  • Significant experience growing and managing online communities.

  • Experience working with technical teams at product-centric companies.

Nice to Have:

  • Passion for photography.

*Remote work applies to select states: California, Colorado, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Mexico, New York, North Carolina, Oregon, Utah, Virginia and Washington.

Flickr seeks to thrill customers around the world, and building a diverse team is critical to our success. We seek employees with a variety of backgrounds and perspectives. And we’re committed to providing equal opportunities and cultivating an inclusive culture. We believe that embracing diversity is integral to innovation and progress.