Client Relationship Manager

Lending Club San Francisco, CA
LendingClub (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates. We're proud of the recognition we've received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World's 10 Most Innovative Companies in Finance by Fast Company. We're conveniently located in downtown San Francisco, California.

LendingClub's Financial Institutions Group (FIG) is responsible for developing new partnerships with banks/credit unions and raising capital from these institutions to fund loan products on the platform. The FIG team is focused on identifying new business opportunities and collaborating with business organizations across the company in providing best-in-class service to its 50+ bank investors.

Job Description:

We are looking to hire a rock star to own the post-sales relationships with our bank investors and joint marketing partners. Bank investors are critical to LendingClub as they represent the largest share of our investor base at ~50%.

In this role, you will provide a phenomenal onboarding experience and work cross-functionally and across all levels of the org in delivering LendingClub and its products to these investors. You will build trusted relationships with the banks leading to additional investments and willingness to partner on new opportunities, as well as develop strong rapport with internal stakeholders to maintain their support in meeting our investors' needs. Further, you will contribute in developing, implementing and tracking KPIs to measure investor satisfaction.

You will have opportunities to collaborate with others, form intelligent opinions, and help drive good decisions throughout the company. You will also identify where there are opportunities for the business to do things differently, be encouraged to run with new ideas, and have the chance to drive your own projects from inception to completion.

This is an exciting opportunity to join a young, entrepreneurial team at a high growth company and get significant experience and exposure across the firm.

About you

* You have experience in handling customer inquiries and find fulfillment in solving business problems, picking up new tools

* You think critically, and enjoy improving communication and process

* You have high EQ and are a clear communicator, demonstrating an uncanny ability to act as the voice of the investor to internal teams at Lending Club and the voice of Lending Club to our investors

* You have excellent people skills and an ability to work effectively with business leaders including at the SVP/CFO/CEO level

* You are known as a high-energy, positive teammate who "gets stuff done"

* You can juggle multiple projects at once while ensuring follow-through on all

* You are detail oriented and organized, with strong planning and process management skills

* You are a self-starter and can create your own structure to get things done

* People love working with you!

* You love working with people of diverse backgrounds and perspectives

* You have an unusually high bias towards ownership

* You enjoy working in a complex, fast moving environment

Requirements:

* 3-5 years of relevant work experience, ideally in the Financial Services or Consulting industries

* Experience in Customer Success, On-Boarding, Sales, and/or Project Management functions

* Proficiency in Excel and PowerPoint

* SQL knowledge preferred but not required

* Bachelor's degree required

Lending Club is an equal opportunity employer committed to diversity in the workplace. You will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.