Business Support Manager, Finance

Autodesk Inc. San Francisco, CA
Business Support Manager, Finance

Location: San Francisco,CA- United States

Job ID: 18WD28370

Position Overview

Business Support Manager for all services offered to the Finance community developing strong stakeholder relationships and applying service management principles to the reliability and evolution of services.

Responsibilities

* Manage a global team involved in supporting various enterprise applications including SAP (HANA, HEC, EDW), Informatica, Business Objects, Rev Pro and custom applications hosted in the Cloud

* Responsible for proactively ensuring the high availability of Autodesk's enterprise applications & systems to support Autodesk's critical enterprise business processes

* Acts as Service Manager for all services offered to the Finance community developing strong stakeholder relationships and applying service management principles to the reliability and evolution of services

* Manages major incidents & escalations and communicates with senior Autodesk management and business units

* Collaborates on the design and implementation of next generation enterprise systems with Autodesk's development teams

* Plays a lead role in many of the enterprise's SOX/SOC/Audit activities associated with financial systems, acting as control owner and lead engagements with Audit teams

* Partners with Development Teams, Systems Quality Assurance (SQA), and Platform teams to ensure quality production releases and ensure post launch supportability

* Manages and improves systems availability and business service levels

* Drives self-healing and automation solutions for recurring incidents

* Provides active guidance and direction to technical team members for faster incident resolution

* Mentors, coaches and motivates team to perform at high levels

Minimum Qualifications

* Bachelor Degree in Engineering or equivalent

* 5 years' experience in managing global production support teams

* Knowledge of / experience in major enterprise applications with a particular preference for SAP knowledge

* Strong knowledge of / Experience in managing SOX/SOC systems and controls as well as the review processes associated

* Solid understanding of industry best practices and standards around production support operations (ITIL)

* Advanced interpersonal skills to effectively promote ideas and collaboration at the various levels of the organization

* Strong analytical and demonstrated problem solving skills

* Strong passion and experience in delivering high-performance

* Demonstrated effective communication skills and strong executive presentation skills

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

'301069