Residential Services Assistant

University of California San Diego, CA
UCSD Layoff from Career Appointment: Apply by 07/16/18 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.

DESCRIPTION

The Residential Services Assistant serves as the front desk customer service representative and is responsible for day-to-day operational procedures. Maintains occupancy records and changes, enforces student eligibility, and tracks resident accounts taking appropriate action as necessary. Receives and processes low value purchase orders; prepares high value purchase order requests and blanket purchase order renewals. Assists and performs other administrative staff duties during staff absences, shortages, breaks or when requested by supervisor.

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with approximately 700 career employees, 1000 to 1200 student employees and an annual operating budget of greater than $170 million. HDH provides housing for approximately 15,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings covering approximately 6 million sq. ft. HDH is in the midst of implementing an aggressive building plan which will add 5000 new beds and almost double our square footage by 2021.

Currently, HDH houses 38% of UCSD's enrolled students with a goal of housing 50% in the near future. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.

* May be required to work occasional overtime including some weekends.

Please visit our website at http://hdh.ucsd.edu/

QUALIFICATIONS

* Proven ability to process a large volume of documents with accuracy in a timely manner. Ability to work independently and to compile and analyze data. Proficient in data entry, word processing, and keyboarding skills. Strong skill for detail and accuracy.

* Excellent general office and administrative skills. Ability to work efficiently in a busy, service oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines.

* Ability to proofread work to ensure accuracy of grammar, punctuation, and spelling. Ability to complete forms thoroughly, accurately, and follow-up independently according to UC San Diego and departmental procedures.

* Solid knowledge and ability to use personal computers and various software applications including spreadsheets, word processing, relational databases, desktop publishing, and email.

* Ability to interact and communicate with a diverse customer base, in a helpful, effective and informative manner in person, electronically, and on the telephone, demonstrating tact and diplomacy.

* Ability to build and maintain customer and vendor relations through a professional approach in handling service needs and problems.

* Ability to coordinate and prioritize workload. Proven organizational skills and problem solving abilities using independent judgment.

* Ability to maintain acceptable work habits with attention to details. Practice punctuality and maintain regularity of attendance.

* Proven ability to exercise tact, mature judgment, confidentially, diplomacy and flexibility to promote a positive environment and job effectiveness.

SPECIAL CONDITIONS

* Job offer is contingent upon a satisfactory clearance based on background check results.

* Must have a valid California driver's license, good driving record, and participate in the DMV Pull Program.

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The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.