Patient Service Representative I - Call Center

Sharp Healthcare San Diego, CA
This is in the PBX department; covers 24/7

Location

This position is located in Kearny Mesa, San Diego County.

Hours

Per diem: 8-hours variable times and shifts; weekends as needed.

Required Skills and Qualifications

* One year current experience in a Call Center/PBX setting (desired); or high contact customer service.

* Exceptional customer service skills.

* Strong communication skills both oral and written.

* Strong computer skills.

* Demonstrates ability to multi-task.

* Ability to be a team player.

* High School Diploma or equivalent.

Preferred Skills and Qualifications

* Medical Terminology knowledge.

* Bilingual (English/Spanish).

Summary

The Patient Service Representative - Call Center provides a high level of customer service by assisting patients and others with scheduling appointments, taking messages, and providing information.

The Sharp Rees-Stealy Call Center/PBX department assists patient registration and scheduling for over 300 physicians, including hospital and Skilled Nursing Facility sites, consisting of over 100 staff members that are multi-tasked and able to assist all Sharp Rees-Stealy medical offices.

With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.

Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings. One located in Downtown San Diego and the other in Sorrento Mesa. Both will provide their communities with leading edge care for decades to come.

Physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Patient Service Representative, Call Center