Cosmetologist - Fashion Valley

Benefit Cosmetics San Diego, CA

Essential Duties and Responsibilities

* Customer Service-

* The customer is the Company's number one focus, and all employee actions are to reflect this priority.

* Greet 'drop in' customers within 10 seconds or less.

* Traffic Stop customers when not with an existing customer.

* Follow the 8 Step Magic Formula, including The Hand Off.

* Demonstrate and sell Benefit products.

* Maintain a high energy level on the floor at all times.

* Build and maintain good customer relationships.

* Keep accurate and complete records, including but not limited to customer Celebrity File.

* Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

* Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.

* Ensure customer understands and signs service release form.

* Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.

* Book appointments for return services, makeup lessons and events.

* Recommend additional services to determine and meet customer needs.

* Use the appointment book procedure correctly to service the maximum number of customers at any given time.

* Results-

* Achieve daily/ weekly/ monthly individual service and product goals.

* Maintain target service and product sales per hour.

* Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.

* Teamwork-

* Promote a professional, respectful, fun and gossip free environment for customers and employees.

* Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.

* Be on time and ready to work all shifts.

* Act professionally, ethically and with integrity, using good judgment at all times.

* Help maintain clean and safe sales and stock areas, communicate maintenance issues to LSA, RBM and/or RAM.

* Communicate inventory needs and concerns to LSA, RBM and/or RAM.

* Properly and accurately register all sales using the Service Receipt and all sales reporting forms.

* Communicate training needs that will result in raised sales to LSA, RBM and/or RAM.

* Ensure compliance with all Company and Retailer policies and procedures.

* Requirements-

Able to perform the following physical duties including, but not limited to:

* Continuous standing/ walking for a minimum of 8 hours.

* Unpack and lift boxes up to 40 lbs.

* Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.

* Stock and fill shelves, drawers, and stations.

* Clean all Brow Bar areas and elements.

* Work in a fragrance filled environment.

* Physical contact with clients/ customers.

* Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.

* Consistent and reliable attendance.

* Accurate use of timekeeping system.

* Perform all other duties as assigned.

* This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

* Maintain and display a valid state issued cosmetology license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

* Proven strong retail sales and/or service history.

* Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

* Flexibility regarding work location; ability to work in other Brow Bars if required.

* Initiate and manage change in a positive manner.

* Comfortable and competent at services and make-up application.

* Strong communication skills.

* Adept at problem solving.

* Flexible and adaptable to customer needs.