Responsible for leading Routing Department, which oversees Delivery routing, Service Tech routing and IST/STO routing. Records Add on's, cancellations, next day bedding. Will maintain an open flow of communication between Stores, Delivery Managers, Depots, Customer Care, and Shipping supporting a cooperative Management Team to enhance, address and resolve interdepartmental issues.
o Department schedules
o Stop maintenance
o Add on's
o Driver assignments
o GPS phones
o Delivery Pre-Routing
o Geocoding/time requests
o Depot holding merchandise
o Log interdepartmental and departmental errors.
o Maintain an open dialog with customer care and depots addressing held merchandise
o Sustain working knowledge of all procedures and policies for working system.
o Assist Routing Department Manager
o Provide regular feedback to Routing Department Manager
o Provide support for Routing Department
Decision Making Responsibilities
o Work is performed within standard practices with significant opportunity for un-supervised decision making.
o The more orders that Routing can schedule for delivery, and the effectiveness of trucks impacts Bob's Discount Furniture LLC and depots.
o This position oversees the daily tasks and work assign's for multiple Routing agents. Will provide routine information and support to less experienced staff.
o High School or equivalent experience
o Knowledge of Roadnet
o Some Excel experience preferred
o Types 35-40 words per minute
o Strong verbal/written communication and organizational skills
o Skilled at multi-tasking and managing competing priorities.
o Working knowledge of Windows Applications including Word, Excel and Outlook.
o Detail oriented and accurate.
o Good problem solving skills
o Must be able to work flexible hours determined by the needs of the department including weekends and evenings.
o Reports to: Routing Department Manager
Americans Disability Act (ADA) Job Description
o Stand 5%
o Walk 5%
o Sit 90%
o Climb 0%
o Stoop, kneel, crouch or crawl 0%
o Lift and/or Move- Indicate in pounds 0%