Applications Support
Apex Systems
 San Antonio, TX

Job Description Job #: 1043593

  • •if interested please send resumes to Sam Parker [ Link Removed ]

Level 2 Application Support

Responsible for resolving escalated incidents to include working with 3rd Party vendors, development and DevOps teams to aid in resolution.

Basic Responsibilities

  • Resolve incidents escalated by L1 as per the agreed SLAs and timelines.
  • Work with 3rd party vendors to assist in resolution as necessary
  • Work with corporate IT teams to assist in resolution as necessary
  • Provide status updates and research/resolution results for reporting.
  • Supports the architecture, design, development, qualification and deployment of applications consistent with product and technical roadmaps.
  • Support 24x7 operations by providing deployment and sustained support for all responsible systems and technologies.
  • Technology training
  • Diagnose and resolve escalated issues. Troubleshooting according to business needs
  • Hands on development, standardization, and management
  • Supports the design and configuration of complex system landscapes
  • Monitors and tunes appropriate systems to ensure optimum level of performance
  • •if interested please send resumes to Sam Parker [ Link Removed ]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] .