Nutrition Care Patient Services Representative
University of Utah Medical Group
 Salt Lake City, UT


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients.

  • Follow these steps to apply: Submit application and take assessment once you apply online.
  • Upload Most Recent Up Dated Resume with verifiable work history and experience.
  • Review Job Location, Schedule Hours and Qualifications to be consider for this job. Part-Time Position:ShiftEveningWork ScheduleWeekdays, Weekends and Holidays
  • If your phone number or email changes make sure to update it in your application and resume.
  • If selected HR recruiter will contact you to do a phone screen interview and further assist.


  • Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.
  • Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.
  • Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
  • Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.
  • Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
  • May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient.
  • Assists patients with making nutrition selections that are compliant with their diet.
  • May collects trays and clean patient care unit galley after meals.
  • Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.
  • Demonstrated communication and human relations skills.
  • Demonstrated knowledge of nutrition in order to understand special diet orders.
  • Ability to work as a team player and as an individual.
  • Demonstrated knowledge of when to help other representatives who have a larger patient caseload.
  • Ability to appropriately handle customer issues or complaints.




  • One year of customer service experience.
  • Current food service worker permit or obtain within 30 days of employment.
  • Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.

Licenses Required

  • One of the following
  • Current Utah Food Handler Permit.
  • Current Food Protection Manager certification, accredited by ANSI.
  • Additional license requirements as determined by the hiring department.

Qualifications (Preferred)


  • Knowledge of medical terminology.
  • Food Service Experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking