SAIC is currently seeking a Service Desk Agent Level 1 to begin and exciting and challenging career.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Has considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments. Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involved obtaining or providing information or data requiring some explanation or interpretation.
* AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
* Must be 8570 (at least IAT Level 1) Compliant (CompTIA A /Net /Sec ) within 45 days of hire.
* Interim Secret Clearance with ability to obtain and maintain a Secret Clearance
* Must have the flexibility to work any shift as needed to meet the needs of the business