Part-Time Deposit Operations Specialist
WebBank
 Salt Lake City, UT

Job Description Summary

The Deposit Operations Specialist will report to a Deposit Operations Manager and will serve as a member of the retail deposits team. The Deposit Operations Specialist will assist in the operations oversight efforts to ensure that all areas of Deposit Operations have appropriate business controls in place to mitigate the various risks associated with retail and Internet bank deposit processing. This is a part-time position with working days of Tuesdays and Thursdays from 8a - 5p.

Responsibilities

The Deposit Operations Specialist will be responsible for answering incoming calls from customers and prospective customers to:


  • Provide product information

  • Assist with account opening services

  • Answer customer account inquiries

  • Troubleshoot online banking issues

  • Document account maintenance and transaction requests

Additional responsibilities include:


  • Provide excellent customer service in a friendly and courteous manner at all times

  • Research account history

  • Help minimize fraudulent account activity

  • Completion of ongoing compliance training

  • Meet established goals for all metrics, including call quality

Requirements


  • High school diploma or GED

  • 1-year banking or other relevant experience

  • Excellent customer service and computer skills

  • Strong communication skills, verbal and written

  • Ability to function independently within a multi-task environment

Preferred Requirements


  • Associates or Bachelor’s Degree

  • Proven follow-up skills

  • Ability to remove emotion from situations and resolve conflict