Operating Systems Engineer

• Acts as a lead in providing technical guidance and consultation associated with operating systems or subsystems
• Defines systems software and/or hardware requirements and determines system specifications and/or customizations
• Coordinates the design of subsystems and integration of total systems
• Provides the strategy and design to build a utility for systems programming tasks required for installations, configurations, upgrades and testing
• Develops new documentation, departmental procedures and user support guides
• Consults with management, customers and staff and recommends process and procedure improvements
• Identifies and provides guidance to less experienced staff and/or resolves highly complex production problems
• Leads projects, allocates and manages resources and manages the work of less experienced staff
• Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan
• 7+ years of experience in operating systems analysis/ engineering
• Experience with Citrix XenDesktop
• Specifically knowledge and use of Citrix Director from a support perspective
• Understanding of Citrix agent registration process and troubleshooting skills
• Desktop brokering experience (user to desktop)
• Troubleshooting connection issues - Powershell execution experience
• Can run scripts to generate reports - Experience with VMware, vCenter and troubleshoot general VDI issues - Windows 10
• Basic troubleshooting
• Assist in support for issue with virtual desktop platform - Reporting and communication
• Provisioning and reclaim activity Cleaning up dead users and objects within XenDesktop (Citrix)

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