Network Administrator

Aveda Institute Saint Petersburg, FL
The Network Administrator is responsible for maintaining the design and integrity of the TSPI internal systems, including Student or Employee -facing internal and cloud environments, as well as providing technical assistance to students and team members with systems and network requests.

Basic Functions:

* IT Support relating to issues with the internal systems and network infrastructure.

* Support services for Microsoft related technologies: Windows Server, Office365, SharePoint, etc..

* Support services for virtualization technologies: VMware, and Microsoft.

* Support services for main business line applications like Fame, Sage500, Loan Ledger and other applications as needed.

* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

* Administer hosted and cloud solutions.

* Support disaster recovery solutions.

* Remote access solution support: VPN, Terminal Services, and Citrix.

* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

* Administration and maintenance of the remote monitoring and management system: respond to alerts, monitor dashboard, and periodic system review.

* Document maintenance for all applications, computer systems and network infrastructure.

* Communication with TSPI management, team members, vendors, and at times students as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

* Improve end user IT service, perception, and satisfaction.

* Ability to work in a team and communicate effectively.

* Escalate service or project issues that cannot be completed within agreed service levels.

* Business awareness: over time gain specific knowledge of TSPI and how IT relates to our business strategy and goals.

* Document internal processes and procedures related to duties and responsibilities.

* Responsible for entering time and expenses in ConnectWise ticketing as they occur.

* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

* Work through a daily schedule in ConnectWise that has been established through the dispatch process.

* Enter all work as service tickets in ConnectWise.

* Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry. \

Essential skills, knowledge and ability required:

* Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, WatchGaurd, Cisco CCNA, or VMware VCP

* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

* Diagnosis skills of technical issues.

* Ability to multi-task and adapt to changes quickly.

* Technical awareness: ability to match skills to technical issues appropriately and escalate to correct resource quickly.

* Service awareness of all TSPI key IT services for which support is being provided.

* Understanding of support tools, techniques, and how technology is used to provide IT services.

* Typing skills to ensure quick and accurate entry of service request details.

* Self-motivated with the ability to work in a fast moving environment.

* BA/BS, preferably in computer science or a related field.

* MBA/MS preferred but not required.

* 5 years of IT experience.

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