Human services Counselor I

State of Florida Saint Petersburg, FL
Requisition No: 38010

Agency: Department of Health

Working Title: HUMAN SERVICES COUNSELOR I - 64000813

Position Number: 64000813

Salary: $945.37 bi-weekly

Posting Closing Date: 06/20/2018

Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This is a paraprofessional position assigned to the Communicable Disease HIV/AIDS Program. This work is performed under the direct supervision of the ADAP (AIDS Drug Assistance Program) Manager. Activities include, but are not limited to:

Conduct ADAP operations to include, but not limited to: client medical and economic eligibility determinations for enrollment in the ADAP program and periodic re-classifications; coordinating with providers, pharmacies, clinical trials and other sources of medication; monitoring client prescription usage and physician prescribing patterns; and providing information on ADAP services to clients. Will review ADAP client files every re-enrollment (six months) to ensure files contain the required documentation for determining client eligibility. Maintain program files, records and reports within the State requirements for ADAP. Maintain a good working knowledge of the Medicaid program, Medicare program, and private insurance benefit programs; how to determine assigned benefits and options for client guidance, including assisting and guiding clients with Medicare Part a and D enrollments. Maintain and keep an up-to-date working knowledge to understand changes with Health Care Reform and the Affordable Care Act in accordance with HRSA requirements. Acquire and maintain working knowledge of multiple databases and IT programs to include but not limited to Microsoft Office, HMS, ADAP, CAREWare, FMMIS, MOVEit, Prism, WAGES, Crystal Reports, Lab Corp, Quest, Chartview and any other State approved software provided to complete the duties within the ADAP Program and Health Department. Coordinate client referrals and follow up services as necessary with CBO’s and community resources.

Responsible for determining client eligibility for ADAP drugs. Tracks client eligibility and re-determination dates as well as adherence. Direct services include: a) registers and updates client information in the statewide ADAP tracking system; b) conducts interviews to determine eligibility for clients for ADAP and other Ryan White Part B and General Revenue-funded programs; c) serves as a resource person for ADAP clients and assists clients in accessing and utilizing community services such as social, legal and medical; d) acts as liaison with case management agencies on how to access and understand various clinical and drug regimens; e) works closely with case management and other community agencies to ensure a coordinated system of care; f) promotes ADAP program in Pinellas County to ensure all health care providers are aware of program and that program usage is maximized; g) provide secondary prevention information as needed.

Reports immediately to the ADAP Manager of her/his designee/supervisor any problems/complaints clients report, as the needs of the clients’ mandate. Assists other ADAP workers to ensure their access to answers on ADAP issues and with daily questions or problems as they occur. Assists with training new ADAP employees in their local job duties. Maintains back-up hard copy files of all reports for audit purposes. Ensures that supervisor is informed of all ADAP drug-related issues in Pinellas County. Communicates with courtesy, respect and understanding in dealing with clients, the public and staff. Builds teamwork and strengthens effective working relationships. Responds to requests for technical assistance.

Attends educational courses/seminars each year, as funds are available, to update knowledge about HIV/AIDS, computers and budgetary issues. Provides information and training as needed in the field to community-based organizations and case managers. Will have no more than 2 valid complaints annually. Performs the duties and responsibilities of a key custodian as described in the Department of Health’s Information Security Policies, Protocols and Procedures as outlined in Protocol Security 6 (V).


A bachelor's degree from an accredited college or university.


A minimum of one year of experience working with clients in a healthcare setting.

Department of Health Career Service employees enjoy the following benefits:

State of Florida Retirement package - 3% employee contribution required

9 Annual paid holidays

Ability to earn 104 hours of paid Annual Leave (annually)

Ability to earn 104 Hours of paid Sick Leave (annually)

Health insurance for individual or family coverage - State pays 80% of premium

Life insurance – Free $25,000 policy with Full Time Career Service Position

Additional supplemental insurances available such as dental, disability, etc.

Tax Deferred Medical and Child Care Reimbursement Accounts available

Tuition waivers and Nurse’s Forgiveness Program

* Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days

Current State Employees - Salary for current employees is based on employee’s current payband/paygrade.

Only U.S. citizens and lawfully authorized alien workers will be hired.

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Fingerprinting is required of the successful applicant for a sensitive position. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check.

Successful completion of a drug test is a condition of employment for safety-sensitive positions.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country

VETERANS’ PREFERENCE. All documentation is due by the close of the vacancy announcement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tampa

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