Customer Service Representative

CPI PRODUCTS, INC Saint Paul, MN
Job Summary:

We are looking for a Customer Service Rep to join our Supply Chain team, based in St. Paul, MN. Reporting to the Customer Fulfillment Lead and indirectly reporting to Finance, the Customer Service Rep will be responsible for submitting all customer credits, debits, and RMAs (Return Material Authorizations). Furthermore, this person will be the primary contact for answering phone calls into CPC's main phone line.

Essential Responsibilities:

* Interpret incoming customer purchase orders to accurately and timely enter sales orders into Oracle

* Send customers sales order acknowledgements

* Work collaboratively with the team in providing customers with accurate dates throughout the order cycle

* Enter customer complaints into CRM

* May conduct other customer service duties as necessary

Basic Qualifications:

* 2+ years of experience in customer service

* Type at minimum 70 WPM with 99% accuracy

Preferred Qualifications:

* 5+ years of experience in customer service

* 2+ years of Oracle experience

Travel: May include up to 5%

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Colder Products Company reserves the right to amend to meet legal, business and organizational requirements as necessary.

About CPC (Colder Products Company)

We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets. Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and safely connected and disconnected, reducing spills and increasing safety. Colder Products Company, a Dover company, is based in St. Paul with global offices and operations in Europe and Asia.

Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Database, Oracle, Supply, Customer Service, Technology, Operations