Telecom Operator

St. Louis University Hospital Saint Louis, MO
Description

* PRN (Per Diem) Telecom Operator

* Operates switchboard for Saint Louis University Hospital and Des Peres Hospital in order to provide routine information and direct calls to appropriate areas.

* Channels all incoming calls within 5 rings; provide direct numbers as required. Connects inside callers with out-of-state lines when appropriate.

* Maintains established department policies and procedures, objectives, quality

* assurance program, and safety standards

* Responds to emergency calls following established protocols.

* Assists callers by using beepers or voice page as necessary, or other means.

* Attends meetings as required.

* Maintains a log recording the volume of beeper, long distance calls, and voice pages.

* Updates attendant directory as necessary.

* Cleans position before leaving at the end of shift.

Qualifications

High School graduate or equivalent required. Additional training related to position preferred.

Sufficient previous switchboard experience required, preferably in hospital setting.

Working Conditions: Subject to varying or unpredictable situations. Handles emergency or

crises situations. Occasional pressure due to multiple calls and inquires. Handles absentee replacement on short notice requires judgment/action, which could result in death of patient. Occasionally subjected to irregular hours.

Physical Requirements:Mostly sedentary work. Occasional reaching, stooping, bending, kneeling, crouching.

Skills:Answer Telephone, research Information, Input data into computer, Balance figures, Compile Statistics, Compose letters, Coordinate meetings, Develop office procedures