Sr. Manager, IT Engineer

Express Scripts Saint Louis, MO
Job Description Summary

Sr Manager: – The Sr Manager develops vision, strategy, and implementation plans focused on evolving and improving quality, reliability, and value of IT systems. With a proven track record of building high performing teams, leading transformational change, and driving to decisions, the Sr Manager is well-positioned to successfully develop and execute strategic roadmaps. The successful candidate is a highly adaptable, experienced, respected, culturally-aligned people leader who comes from a technical background and maintains deep subject matter expertise and domain knowledge with regard to the industry directions, the state of the art/practice, enterprise logging and synthetic monitoring tools, and key lines of business applications. The Sr Manager will ensure operational excellence within the team, optimize current-generation tools, and transform the enterprise logging and synthetic monitoring experience as we migrate to next-generation tools while in parallel positively influencing culture, organization context, and systems design. They will also implement value realization measures that assure progress on strategy/roadmap, customer satisfaction and compliance.


* Collaborates with senior leaders to develop and socialize strategic intent, desired outcomes, and value proposition

* Provides direction and manages mid-level professional employees, high-level non-exempts, and/or supervisors; may manage technical/business support or production/operation staff

* Is accountable for the performance and results of a team within own discipline or function

* Maintains financial metrics of budget, forecast, and burn-rate

* Maintains team performance/value metrics

* Engages in structured and ad-hoc communication

* Positively influences culture

* Provides coaching and mentoring to other employees

* Adapts departmental plans and priorities to address resources and operational changes

* Interprets and executes policies and procedures that typically affect subordinate organizational units

* Maintains compliance with corporate code of conduct, compliance, and risk management policies


* BA/BS degree (or equivalent experience) and 10+ years relevant experience or MA/MS and 6-8 years of experience

* 10+ years of experience in Monitoring, System Administration, Networking, Enterprise Logging or similar technology Experience in a large and heterogeneous environment

* Familiarity with health care or PBM industry very helpful

* Willingness to work a flexible schedule to accommodate initiative deadlines

* Demonstrated track record of success in building high performing teams, leading transformation change initiatives, prioritizing work, and delivering measurable value

* Working knowledge of Agile methods, and practical experience in an Agile shop is a benefit

* Demonstrated ability to develop customized solutions that meet business requirements

* Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions

* Strong emotional resiliency and ability to adapt and respond to rapidly changing business circumstances

* Hyper focused on quality and customer satisfaction

* Strong executive presence, excellent oral and written communication skills

* Strong business acumen and working knowledge of forecasting, budgeting, and other financial management

* Strong working knowledge of Enterprise Logging tools splunk and ELK

* Strong working knowledge of Synthetic Monitoring Tools (Dynatrace) and their capabilities

* Working knowledge of monitoring capabilities at all levels including asset, utility, application, and business insight

* Strong working knowledge of Event Management

* Working knowledge of time series data analytics

* Familiarity with integration of Enterprise Logging, Monitoring Systems, Configuration Management Systems, and IT Service Management Platforms

* Working knowledge of security and security concepts, firewalls and anti-virus

* Working knowledge of standard industry web servers (Apache, IIS, etc.), java containers (JBoss, MuleSoft, Websphere, Weblogic, Tomcat, etc.)

* Working knowledge of database monitoring techniques (DB2, Microsoft SQL Server, and Oracle)

* Working knowledge of security architectures, HTTP/HTTPS, SSL, LDAP, HTML, Web Servers: Apache, IIS

* Working knowledge of application platforms (IBM WebSphere, Mulesoft, Tomcat, .NET, and Cloud Foundry)

* Prior experience with cloud-based platforms and cloud-native application architectures is preferred

* Working knowledge of networking: TCP/IP, and familiarity with firewalls, hubs, routers, switches, DNS, gateways, load balancing and basic network analysis/troubleshooting

* Working knowledge of various scripting languages such as PowerShell/PERL/PHP/HTML/XML/SOAP/REST/JavaScript/AutoHotKey/Selenium Web Driver

* Working knowledge of monitoring-related network and systems management protocols such as HTTP/HTTPS, SNMP, RDP, SSH, LDAP, WMI, IMAP/POP, ICMP, FTP, TELNET, SMTP, DNS, etc. and how to monitor their health and efficiency

* Foundational knowledge and experience with VMware/ESX, VMS and physical hardware

* Familiarity with key servers/encryption, PKI/certificates, JAVA, APIs, and browsers

* Exposure to architectural concepts such as SOA, ITIL, SOFEA, etc


Do you enjoy making things work seamlessly and figuring out ways to improve functionality? Do you have a knack for automating processes? Be a part of our team that focuses on reliability and keeping our systems running. From data centers to servers, this talent is relied on to create and maintain critical platforms for the organization. If this is your skill set and you want to be at the center of work that impacts 83 million Americans, explore our opportunities.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

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