Patient Service Representative

Esse Health Saint Louis, MO
Esse Health is the largest independent physician-owned and managed multi-specialty group in the St. Louis Metropolitan area with over 100 physicians, in 42 locations serving nearly 130,000 patients. Esse Health is currently seeking a full-time Patient Service Representative to join its Family Focus office.

Summary: The Patient Service Representative performs all or most of the following job duties: answering the telephones; scheduling patient appointments; checking patients in; collecting co-payments; verifying insurance; registering patients in the computer; checking patients out; scheduling follow up visit if needed; balancing monies and verifying orders at day end. May also be required to enter physician-related charges into the computer, as well as billing of hospital/nursing home charges. The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling; greeting patients with enthusiasm; and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.

RequirementsPreferred Qualifications:

Formal training which will probably be indicated by a high school diploma or equivalent; 1 or more years of experience working with the public preferably in a healthcare setting.

Other Knowledge, Skills and Abilities:

Knowledge of medical terminology.

Knowledge of the different types of health insurance plans; i.e. HMO's, PPO's, etc.

Ability to recognize priority or emergency phone calls.

Ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset.

Ability to perform multiple tasks in a fast-paced environment.

Ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day.

Proficient with Windows-based PC environment.

We offer competitive salary and excellent benefits, Including 401k and Profit Sharing, EOE

Please Apply at http://Careers.Essehealth.com