COMPUTER FIELD TECHNICIANS (POINT-OF-SALE) St. Louis, MO

Retail Technology Group Saint Louis, MO
Retail Technology Group is the leader in national Point-of-Sale service, maintenance and installation provider to multi-unit restaurants throughout the United States. We pride ourselves as a full service POS provider with a team of experienced professionals who have worked together for 20+ years, RTG offers a service portfolio that is defined by each customers unique requirements.

Summary

RTG is seeking a Computer Field Technician (POINT-OF-SALE) to cover St. Louis and surrounding areas. Candidates should be self-starters with good information technology/computer hardware installation, maintenance, repair and customer service skills. Knowledge of POS equipment is a plus. Previous restaurant experience a plus.

Description:

This position requires flexible work hours with extensive travel in the assigned area. Company provided vehicle; candidate must provide valid driver's license and maintain a clean motor vehicle record. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of computer parts. Full-Time, Salaried, Non-Exempt position.

Responsibilities:

Works with the Dispatch Team to receive and discuss details of the call assignments

Decides to either set the time to service the site or to call the help desk and walk them through the problem

Must meet service level agreement of the customer. Always practices proper communication and courtesy with the customer

Coordinates any issues or communications with the correct functionary or help desk

Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine

Manages own inventory levels and escalates when a part shortage occurs

Requirements:

2 Year Degree or Tech School Diploma and at least 1 year of experience

Must be able to work flexible hours based on call volume in the area. Drug screening is required

Ability to climb ladders, demonstrate good dexterity, capable of lifting 85 pounds

Detail oriented with a sense of urgency and commitment to results

Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines

Motivated starter with good communication skills

Required Travel: Road Warrior

Certifications: A+, Net+ are a plus but not necessary