Collector 3

Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Basic Qualifications

* High school diploma or equivalent

* Three to five years of experience in collections and/or customer service activities

Preferred Skills/Experience

* Thorough knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

* Thorough product knowledge

* Strong customer service/relations skills

* Ability to identify and resolve exceptions and to organize and interpret information

* Effective verbal and written communication skills