Call Center Customer Service Representative

Position Summary:

Kemper offers a competitive salary and has an immediate need for professional and motivated Customer Service Representatives to work in our St. Louis call center. This is a full-time position with a great team and excellent benefits. The hours are 10AM to 7PM, Monday – Friday.

As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering all telephone inquiries from our customers. This is a key position at the office which handles a high volume of incoming calls. This position includes the chance to research and successfully resolve customer's inquiries via written correspondence, email, and/or telephone. You will also be responsible for processing basic transactions and preparing files for filming.

Position Qualifications:

* 2+ years of Call Center phone experience.

* High School diploma or equivalent.

* Good computer knowledge including knowledge/familiarity with MS Excel.

* Must have good keying/typing skills (at least 40 wpm).

* Previous insurance or claims experience preferred, but not required.

* Spanish bilingual preferred, but not required

Our employees enjoy great benefits:

* Qualify for your choice of health and dental plans within your first month.

* Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

* Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

* Contribute to your community through United Way and volunteer programs.

* Balance your life with generous paid time off and business casual dress.

* Protect what you love with discounts on home and auto insurance products.

* Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper's underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.

* Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

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