Business Process Analyst II

Centene Corporation Saint Louis, MO
Position Purpose: Develop documentation for business work processes, process flows and call flows and provide subsequent training, if necessary.

Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity

Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed

Analyze existing processes, provide feedback and results, and recommend changes to ensure training performance objectives are met

Develop and communicate change management information

Identify new technologies and business processes to improve training development, delivery, and support

Develop project plans for documenting business processes in alignment with system releases and ensure deliverables are met timely

Conduct Train the Trainer sessions

Education/Experience: Bachelor's degree in instructional design related field or equivalent experience. 4 years of business process experience.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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