Avaya System Administrator

Robert Half Technology Saint Louis, MO
Ref ID: 02430-9501362853

Classification: Systems Administrator

Compensation: $31.00 to $50.00 per hour

Robert Half Technology is looking for a systems administrator with a deep understanding in the realm of telecommunication. Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues. Responsibilities include investigate, research and troubleshoot IT related issues. Perform new user IT training and communication of IT policies and standards. ? Provide operational and technical support to ensure the ongoing stability to the server environments. Assist in the IT infrastructure design and implementations. ? Assist in the technical support of the server environment and the applications residing on these servers ? Mentor System Support Specialist to perform tasks which include but not limited to end-user support, trouble ticket resolution, file-system/disk management, server installation/configuration, and process/procedural updates ? Prepare and document standard operating procedures and protocols ? Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems ? Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts
Top Skill Sets: Avaya, Call Center background Administering Users, Proactive Outreach Manager (POM) Dialer, EMC Chat Administration. Must be able to conduct system Audit. Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 0-2 years of experience in the field or in a related area. Healthcare experience a plus. Basic understanding of contact center applications (ex. CMS, Call Recording Software, Workforce Management Software, Wallboards). Basic understanding and troubleshooting of call flow design and vectoring. Familiar with basic voice network configurations. Customer interface skills. Knowlege of Avaya, Uptivity, IEX, and Spectrum preferred. Able to independently deliver focused or point solutions, with small number of functionality points and/or low complexity. Avaya ACA or equivalent preferred.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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