Helpdesk Technician- Lead (2549-749)

Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. The Helpdesk lead will provide support for a Department of Defense (DoD) network. The EMA I will engage in all helpdesk activities including but not limited to: providing technical assistance in person and on the phone, printer maintenance, cable infrastructure and hardware and software troubleshooting. The employee will engage heavily with customers who are located both on- and off-site. Employee will be required to work monthly network outages.

Responsibilities would include:

Direct oversight of the Trouble Ticket, including but not limited to assigning tickets to helpdesk team members based on priority, overseeing completeness and correctness of tickets, and following up with customers.

Oversight of infrastructure efforts provided by the LAN team, such as re-cabling efforts and lab builds.

Directly works with government customer on monthly outages.

Required Skills

Excellent time-management skills.


Self-motivated to work independently and collaborate with others.

Excellent communications and customer service skills.

1-2 years desktop support experience required.

The ability to multi-task within a fast paced environment, perform independent research on DoD requirements and candidates need to work well in a team oriented environment.

Required Experience


High School diploma or equivalent.

Active Secret Clearance.