The Operations Associate is a key member of our customer service team As an Operations Associate, you will be responsible for operational functions in the store, including shipment, transfers, markdowns, Omni-channel fulfillment (Ship from Store.) As well as achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.
Unload and unpack deliveries of merchandise, organize merchandise in the stockroom and stock shelves on the sales floor
Perform frequent cycle counts. Improve inventory by comparing physical counts of stock, investigating purchase order discrepancies, and adjusting Springboard information as approved by Operations Lead
Provide clear communication to Store Manager and Director of Retail Store Operations regarding inventory product levels and other needs
Lead and manage the completion of Faherty HQ directives (transfers, markdowns, go backs, etc.) within designated timeframes as directed by HQ in partnership with Store Manager.
Communicate inventory and supply replenishment needs to proper Faherty HQ team members
Shipping and Receiving:
Assist in the receiving, storage, and distribution of all items received from Faherty HQ, other Faherty stores, customers, third party vendors, and warehouses
Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of landing, purchase orders, and other documents
Maintain ongoing and proactive communication with key partners about new arrivals, order overages, and shortages, and delivery delays
Assist in management of external transfers, damaged merchandise, and manufacturer returns
Stockroom Organization and Maintenance:
Organize the stockroom and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained
Monitor inventory level and sell during peak hours; process and replenish merchandise; receive and monitor floor stock
Frequently provide feedback and suggestions for inventory and shipping process improvements that will ultimately help to increase profitability and reduce waste
Work with Faherty design team to properly manage apparel samples and organize trafficking of items between Faherty HQ, stores, and warehouses
Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably-minded, feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world, and were dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and were committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds, but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.
We welcome everyone and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively and to reflect those values in our work. We live by six key pillars:
Be The Best
Spread Good Vibes
Deliver On Promises
Lead Consciously, Bravely and Inclusively
Remain compassionate. Stay focused. Seek joy. Lets make the world a better place.