MSM Client Relations Rep

Summary

The Client Relations Rep respnsibilites include but are not limited to resolving simple to complex provider inquiries, correcting errors, troubleshooting and researching issues related to member eligibility and benefits, utilization review, practitioner network participation, billing, claims processes, provider updates, member grievnaces, and provider tiering. The Client Relations Rep is also responsible for providing web registration and web support for all aspects of Landmark's products and services. Facilitates communication between clients, providers, IT, and other eviCore healthcare team members. Identifies and resolves day-to-day operational problems using defined processes, expertise, and independent judgment. The Client Relations Rep Investigates client and provider issues, recognizes root-causes, and communicates resolution to stakeholders. This role will be responsible for any follow-up work needed for resolving and closing issues. Provides excellent quality service to our clients and ensures that there is full understanding of the resolution or action plan.

Minimum Experience Required

1+ year experience in a customer orientated position

Required Skills

* Advanced Communication skills

* Ability to explain complex matters to ensure customer satisfaction

* Must have proficiency with MS Word and Excel (i.e. Word – documentation purposes, mail merging, writing letters; Excel – entering data, creating spreadsheets, etc.)

* Ability to work a schedule between operating hours of 5:00 AM – 7:30 PM PST M-F

* Strong organization & prioritization skills