Floral Team Lead

Raley's and BelAir Sacramento, CA

If you love the smell of fresh cut flowers and are looking for the opportunity to increase your knowledge about floral products and create beautiful arrangements for customers, then a Floral Team Lead position could be for you. In this role, you'll work with team members to ensure customers have access to their favorite flowers and will assist them in making the best floral selection for whatever their needs may be.


* Providing incredible customer service by pro-actively approaching customers, offering floral suggestions and recommendations suited to their needs answering any questions about products and ensuring they have the knowledge to properly care for their purchases at home.

* Learn and use design techniques to create floral arrangements for sales floor and special orders, making sure the Raley's floral department is well stocked and customer requests are met.

* Wrapping flowers for customers, adding personalized touches to bouquets.

* Seeking to learn about the different varieties of flowers offered in the department as well as techniques for building arrangements and bouquets to grow and develop professionally, being sure to share acquired knowledge with customers.

* Writing timely accurate orders and setting up the sales floor for show time readiness, coolers and merchandise wall, ensuring the department is well merchandised to showcase high quality, fresh flowers, value added plants and custom arrangements.

* Taking customer orders for specialty arrangements, being sure to accurately collect information.

* Working with other team members to maintain the overall appearance of the department, ensuring flowers and plants are watered and look healthy, pulling any product that does not meet Raley's standards of quality and reacting with a sense of urgency to ensure the freshness of the department is always maintained.

* Properly handling products and using equipment in accordance with safety guidelines, understanding the fragile nature of flowers and plants.


* Provide incredible world class service, greeting customers and answering questions in a friendly manner.

* Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge.

* Engages other Team Members by bringing the "Raley's Way" to life through inspiration and communication to include department goals, objectives, policies, procedures.

* Collaborates with Store Leadership team to determine/execute cross-merchandising strategy and successful holiday execution.

* Strong communication skills.

* Ability to operate a personal computer and related software.

* Strong planning and organizational skills.

* Works well under pressure and able to multi-task.

* Ability to maintain confidentiality of information.