Executive IT Support Spec.
SBM Management Services
 Sacramento, CA

Overview

SBM Management is looking to hire an Executive IT Support Specialist to join their team! This position is responsible to work in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality. Technical Specialist who provides professional and timely support for a wide range of IT equipment and software. Using a proactive approach to issues and opportunities, along with a sense of urgency and accuracy supports Executive users within SBM.

Responsibilities

  • High standards of professionalism and integrity.
  • Protects and maintains the privacy of employee information.
  • Delivers high level IT support both onsite and at remote offices.
  • Provides consistent organization, planning and time management.
  • Ability to understand, troubleshoot and solve the technology challenges the CEO encounters in his day to day activities with effective decision making and problem solving.
  • Ability to explain technical issues in non-technical terms to end users
  • Focuses on technology requirements and tools such as laptops, desktop, iPad, iPhone, PC/Tablets, remote access, home offices etc.
  • Works with CEO’s Assistant and the IT Helpdesk to develop a support plan and technology roadmap for CEO technology needs, including travel and other offsite engagements.
  • Ability to work in an environment that may be occasionally stressful when assisting clients on site maintaining an excellent communication and customer service focus.
  • Works with remote support vendors as needed to have various tasks performed at home offices where travel and remote support are not possible.
  • Responds quickly to technology outages affecting the CEO and service at his home offices to restore service as quickly as possible, on a 24/7 basis as needed.
  • Works in partnership with the IT Helpdesk Team, understands and follows the established technology standards and support processes as appropriate.
  • Provides feedback based on CEO input and usage.
  • Develops ideas for new and improved solutions based on needs.
  • Establishes and monitors metrics on service delivery and customer satisfaction.
  • Ability to manage multiple projects, particularly those impacting end users.
  • Global support as needed.
  • Ability to work with a broad tolerance for the different work styles of the CEO.

Qualifications

  • Bachelor’s degree from a four-year college or university with three years’ experience in providing desktop support services to senior executives; and five years of user support experience, troubleshooting hardware and software problems required; or equivalent combination of education and experience.
  • Experience in managing projects and providing global support to end users.
  • Professional experience with current Windows OS, Apple OS, and hardware.
  • Professional experience with The Microsoft Office Suite (2013 and 2016) as well as Microsoft Exchange and Outlook.
  • Experience in Windows Server Active Directory management is required and Windows Server Administration is a plus.
  • Professional experience with VOIP, mobile technologies, network environment, specifically TCP/IP preferred.

Available Shift: Full Time: 5am - 2pm and on-call as needed.

Compensation: Depends on experience