Case Manager - Government Services
 Sacramento, CA

Requisition Number: ASSOC01726

HORNE is an industry leader in Accounting and Business Advisory Services and currently provides service from 23 locations across the US and Puerto Rico. Our team provides compliance and grant management for COVID Relief Funding.

The Case Manager should maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within the guidelines established. They may assist with or lead day-to-day program management activities, which may include processing, monitoring, tracking and reporting applications within a functional area with little or no direct supervision. Case Manager may specialize in specific subjects within the functional area.

The Case Manager’s responsibilities include the following:

  • Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
  • Obtains a working knowledge of applicant needs and program eligibility criteria.
  • Understands program requirements and other key objectives.
  • Understands program processes from start to finish and communicates those processes clearly to applicants.
  • Gathers applicant documentation and uploads to program system of record.
  • Records all communications in the program system of record.

Required Experience

  • 1+ years’ experience providing customer service and/or clerical work.
  • Associates or Bachelors Degree preferred.
  • Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
  • Must be able to travel to other office locations, if needed
  • Ability to perform some evening or weekend work as required
  • Ability to learn and apply the requirements, policies, and procedures quickly
  • Ability to perform mathematical operations such as calculating percentages and working with large numbers
  • Ability to use analytical skills to interpret and evaluate information
  • Ability to read, write, and speak English (Bilingual preferred)
  • Bilingual - Chinese, Vietnamese, Korean and Spanish speakers highly preferred
  • Ability to work successfully with socio-economic and ethnically diverse populations
  • Highly organized and detail-oriented
  • Ability to thrive in a fast-paced work environment
  • Strong customer service skills and knowledge of customer service best practices
  • Ability to maintain confidentiality of program information
  • Proficiency with Microsoft Word, Excel, Outlook, and Internet

HORNE Values…

  • A forward-thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
  • A work environment that promotes collaboration, consistency and community service to empower people.
  • An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

  • An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm ©.
  • A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
  • A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.