Assistant Manager

Krispy Kreme Roseville, CA

Overview

This is an outstanding opportunity for an experienced QSR or food services leader to step into an Assistant Manager role at a Krispy Kreme store, and make a positive impact by leading a team and operations. You'll support the store's General Manager, serve as the right hand, and take point, supervising the Service and Production teams when the GM is out. Additionally, you'll be a key contributor to meeting ongoing goals and objectives. Prove yourself and demonstrate your talent, and in as little as a year, you could step into the role of General Manager!

Principal Duties and Responsibilities:

Guest Service

Serve as a role model for customer-first behaviors according to company standards

Build a team of customer-focused employees through coaching and measurement

Handle difficult customer situations professionally

Handle any customer complaints/concerns

Respond to customer inquiries on a timely basis

Ensure all products meet Krispy Kreme quality standards

Conduct store tours

Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

Sales

Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Production

Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

Understand and implement store quality control procedures

Coordinate production schedules to meet customer demands and minimize labor hours

Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation

Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.

Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of store facility and equipment

Personnel

Assist the General Manager in recruiting, hiring, training, and dispute resolution

Supervise all shift personnel

Build a team of customer-focused employees and foster teamwork

Demonstrate leadership in employee development, including that of Key Staff

Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

Accounting tasks such as counting and depositing revenues.

Assist General Manager in completing required corporate reporting documentation, both financial and operational

Manage company resources responsibly including inventory control

Manage financial duties

Protect company assets

Leadership

Communicate and model company standards and policies

Implement efficiently and effectively directives from store, corporate, and divisional management

Develop and maintain store organization to promote efficient operations

Interface with corporate office personnel

Essential skills and Experience:

High school or GED required

Must be at least 18 years of age

Experience with sales, management, production, and customer service

Strong communication, organizational, and leadership skills

Pleasant disposition, sociable, accommodating nature, and enthusiasm

Self-motivation, creativity, and adaptability

Basic computer, telephone, and fax knowledge

Completion of Krispy Kreme AGM Development Course

Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

Must meet Krispy Kreme driving standards (three year clean driving)

Pass a pre-employment drug screen and criminal background check.

Must have availability to work weekends.

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Carrying Writing Bending Stooping Grasping Standing

Climbing Twisting Sitting Filing documents Walking Driving

Sweeping Lifting Pushing/pulling Using telephone and fax machines

Physical Requirements

Lifting up to 75 pounds occasionally

Physical activity is sporadic

Involves periodic travel

Visual/Audible Acuity Requirements

Must be able to meet requirements for a driver's license.

Working Conditions:

The worker is subject to inside and outside environmental conditions.

Krispy Kreme promotes a diverse & drug-free workplace. EOE

Apply Online

Responsibilities..Qualifications..Franchise Posting Instructions..