FSC - Emergency Housing Services

Scott Carver Dakota CAP
 Rosemount, MN

Marketing Intro: Do you have a passion for helping people? Are you wanting to be a part of something bigger? Come and work for us at the CAP Agency! You will get 14 paid holidays, earn vacation AND sick time, medical and dental plan and much more. Apply today!

Family Service Coordinator - Emergency Housing Services

1FTE (40 hours/week)


The Family Service Coordinator (FSC) for Emergency Services responds to emergency needs of clients who seek or utilize CAP Services. Many of the clients who seek these services are experiencing homelessness or near homelessness and need housing resources. Clients are then assessed for eligibility of specific services and programs and offered various resources. This FSC position will operate 50% in the Rosemount office and 50% in the Shakopee office. The intensity of service delivery will vary according to individual need and progress toward achieving self-defined goals along with the need to deploy at each location based on current client volume. Communities are involved to ensure there are lasting connections for the individuals and families living there.


•Assist individuals and families in crisis. Triage high volume of phone calls and/or walk-ins as needed in Shakopee and Rosemount offices, screening for housing assistance.

•Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community.

•Using the screening tool and a team consultation approach, determine eligibility for rent assistance and other programs.

•Maintain individual and family files and program data for automated tracking and reporting systems for the Housing Department as directed by funding source.

•Develop and write client plans specific to emotional, physical, social, and cultural issues in an effort to reduce housing barriers.

•Monitor client progress toward goals. The FSC challenges, assists, councils, advocates for, and empowers clients to become self-supporting.

•Evaluate client plans at regular intervals in relation to results achieved with home visits as required by grant funding.

•Establish mutually respectful partnerships with individuals and families to support the efforts of individuals and families to reach their goals.

•Complete application materials for all CAP Agency programs and maintain record keeping.

•Coordinate and integrate the CAP Agency’s program services to enhance effectiveness. Support individuals and families in accessing community resources.

•Participate in a CAP Agency Community Team to implement outreach, recruitment, and development of community partnerships for agency programs.

•Offer individuals in the community and community groups the opportunity to be involved in agency activities, including policy groups and training.

•Contribute to effective program practices and maintain a commitment to professionalism.

•Attend community meetings as directed by supervisor.

•Contribute to effective program practices and maintain a commitment to professionalism.

•Assist shelter staff with the 90 and 180 day follow-up calls from Coordinated Entry Waitlist when the call volume is down or when time allows.

•Other duties as assigned.


Education, Training and Experience Guidelines

Four-year degree in social work or related field plus one year of associated experience or equivalent combination of education and experience. Experience working with youth, families, and single adults in crisis from various social backgrounds. Experience working with housing programs.

In lieu of education, experience is considered. Bilingual Preferred.

Knowledge of:

•Must be able to translate and effectively deliver grant funded program information to program applicants, CAP staff, County staff, and other agency partners.

•Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and related behavioral challenges.

•Applicable policies, procedures and regulations covering specific areas of assignment.

•Principles and practices of conflict resolution, customer service and outreach.

•Specialized CAP and state agency software applications and procedures, such as HMIS.

•Local community resources and regional community services programs and response systems.

•Principles of record keeping and records management.

•Personal computers utilizing standard and specialized software.

Skill in:

•Must have excellent planning and organization skills and be able to work with minimal supervision.

•Analyzing problems and developing effective solutions.

•Working effectively with persons of diverse racial and socioeconomic backgrounds.

•Assessing and prioritizing multiple tasks, projects and demands.

•Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.

•Preparing and presenting public reports and engaging community groups in meaningful dialogue.

•Maintaining composure, ability to de-escalate, and working effectively under stressful conditions.

•Collaborating as a team member, with colleagues, staff and community representatives.

•Effective verbal and written communication.


A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.


Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.