Retail Manager 3

Sodexo USA Romeoville, IL
Unit Description

Sodexo's universities segment is seeking a highly driven Food Retail Manager 3 for long tenured and premiere account at Lewis University. Lewis University is a mid-size Catholic University located 35 miles Southwest of Chicago in Romeoville, IL. Sodexo @ Lewis University oversees a MV of $4.5 MIL in dining services including resident dining, retail and robust catering & conference business. Lewis University has a total enrollment of 6,000 students with Resident enrollment of approx 1000 students and a large commuter population. All units on campus are declining balance.

Reporting to the General Manager, you will oversee and drive sales for our Food Service Retail units (MV $900K) to include Sub Connection, Starbuck's Proudly Brew (2), C-Store and Jazzman's and have involvement with our large volume catering (FOH & BOH), as needed. You will oversee 3-4 supervisors and up to 75 associates in a union environment.

Are you the experienced Food Retail Manager that we're seeking?

We are looking for candidates who will:

* have oversight of day-to-day operations;

* drive sales;

* deliver high quality food service;

* achieve company and client financial targets and goals;

* develop and maintain client and customer relationships;

* develop strategic plans;

* create a positive environment; and

* ensure Sodexo Standards are met.

The ideal candidate:

* has a work history demonstrating strong leadership skills, as well as previous Food Retail management experience;

* has managed multi-units;

* understands following brand standards;

* is flexible to the idea of wearing different hats;

* has been involved with high volume catering, preferred;

* has culinary experience and a strong background in safety and sanitation compliance;

* has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;

* can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and

* can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC), and is proficient in computer skills and report management experience, is preferred.

* Seeking Bi-lingual candidates. The ability to communicate in Spanish would assist in managing the workforce, but not mandatory.

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Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.Key Duties- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.- Manages cash handling protocols & control procedures according to Sodexo policies.- Maintains client satisfaction for food quality & customer service.- Accountable for the execution of service quality by maintaining the highest level of delivery. - Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree Basic Management Experience - 2 years Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.