Network Analyst
Engility Corporation
 Rockville, MD

Position Description:

This position is in support of the HHS Next Generation IT Services IT Operations contract. This position is for a Network Analyst I. The Network Analyst Level I will be involved with network requirements, design, implementation, management, operation, and refresh of the customer network: Monitoring the Customer network connectivity, health, and asset; Providing day-to-day management and operation for the Customers network, Call center, data centers using multi-level communication. Making recommendations on network enhancements for optimization based on best practices; Proactively support customer needs, proactive engaging the customer, and emphasizing increased customer satisfaction based on defined escalation process; Respond to customer requirements and ensure that customer needs are being met in a timely fashion; Providing day-to-day site support to Customers in the network, including Incident reporting and management.

Position Responsibilities:

  • Can work on high impact/high pressure day-to-day support issues managing various networking technologies.
  • The individual must have strong hands-on troubleshooting and problem resolution knowledge.
  • Must have excellent knowledge on supporting customer-wide network infrastructure to meet network requirements by monitoring performance and availability and tuning network infrastructure to meet SLAs for LAN, WAN, etc.
  • Must take ownership issues, provide resolution as per SLA, and document the resolution procedures.
  • Must engage OEM as needed and have good knowledge of change management process and team coordination.
  • Must have strong understanding and experience in troubleshooting tools such as protocol analyzers and bandwidth utilization reports. Good knowledge of packet capture, and other tools, etc.
  • Must be able to configure and deploy switches, routers, firewalls, etc on medium to complex environments.
  • Must have ability to troubleshoot firewalls and routing and switching technologies, such as Cisco switches and routers, Cisco ASA, CheckPoint firewalls, and Palo Alto Firewalls
  • Understanding of VLANS, spanning tree protocols, switching and routing protocols.
  • Understanding of IP protocols (IPv4 and IPv6 addressing, UDP, TCP, DNS, DHCP) used when troubleshooting issues.
  • Understanding of network monitoring applications.
  • Must have extensive experience in creating, re-routing and maintaining VPN tunnels
  • Knowledge of monitoring tools like eHealth, NETMRI, JUNOSPACE, NetQos, Solarwinds, etc.
  • Knowledge of IPAM /DNS/DHCP management tool exposure/Infoblox.
  • Strong understanding of various WAN circuits/Metro Ethernet/Dark fiber.
  • Can be on-call as per the rotation for a week or two including the weekends.
  • Familiar with incident, problem, and change service management process and Quality frameworks like ServiceNow, Agile, etc.
  • Excellent communication skills

Required Education/Experience:

  • Bachelor's degree with 2 years recent related experience.
  • Minimum 2 years of Networking hand-on experience, including VoIP UC support
  • Must be a US Citizen with the ability to obtain a Public Trust
  • knowledge of troubleshooting Security across Cisco platforms, Checkpoint, and Juniper platforms
  • Experience with SNMPv3/v2/v1 network management tools, security management tools, traffic analysis tools, including NetFlow and NetFlow collectors, network management tools, Cisco Prime Infrastructure, Cisco DCNM, Wireshark, What's Up Gold, Remedy, ServiceNow, Solarwinds, Cisco Prime, MRTG, Fluke, SPAN
  • Minimum 2 years working knowledge of Networking industry, products and protocols
  • Structured Cable Plant, etc.
  • Knowledge of Data Center migration, relocation, consolidation of data centers
  • Knowledge of structured cable plant, including fiber, copper, network devices, VMWare and standalone servers, enclosures, & blades, and various data center equipment/devices.
  • Knowledge of F5 LTM/GTM and Citrix NetScaler load balancers and Cisco WAAS and Riverbed WAN optimization as well as Riverbed/Interceptors.
  • Knowledge of Scripting to automate the various Network related health checks, etc.
  • Familiar with a project used for the implementation of ITIL and ITSM processes and functions implementation project. Familiarity with FCAPS model is expected.
  • Knowledge of the Open System Interconnection (OSI) Reference Model and strong understanding of TCP/IP and TCP/UDP protocols and concepts.

Desired Experience/Skills/Attributes:

  • SolarWinds aministration experience
  • Ability to configure, analyze and troubleshoot highly complex networks.
  • Proven crisis management skills, and the ability to excel under pressure.
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors.
  • Layer 3 knowledge device platforms and very strong in problem solving
  • Knowledge of routing system architecture and the ability to independently troubleshoot complex routing, switching and forwarding issues.
  • Strong documentation skills-to document case management, knowledge capture, defect management and lessons learned.
  • Good verbal and writing skills communication skills because these skills are essential since the support will be provided, over the phone, through IM tolls, or any other means of IT communications.
  • Ability to recreate or reproduce customer issues in order to isolate and resolve the issue.
  • Extensive Customer Service skills and experience.
  • Candidate must demonstrate strong collaboration skills and be effective in working within a team environment. Knowledge of team work and sharing the information sharing with other team members and customers.
  • Willing to work a flexible work schedule and after hours/Weekend on-call rotation.
  • Cisco Certification (CCNA) preferred/desired.