Foreign Exchange Sales and Service Officer
 Rockland, MA

Rockland Trust is currently seeking an experienced Foreign

Exchange Sales and Service professional. The deliverables for this role include

onboarding new clients, servicing clients to retain revenue as well as networking

internally to continue to generate referrals from other business lines. In

addition, the incumbent will need to develop strong interactions with vendors

and operations teams processing for FX transactions Responsibilities

include, but are not limited to the following:

  • Work
    with all areas of the bank to retain current FX customers (Retail, Commercial
    Lending, Operations)
  • Source
    new revenue producing relationships by working with lenders, Treasury
    Management and data sources
  • Daily
    management of the FX trading platform; report to the DTCC, manage trading
    activity, run reports
  • Maintain
    FX database for trading and wire activity
  • Provide
    research and analytics for new and existing business
  • Help
    develop new procedures to improve customer experiences
  • Process
    client onboarding documentation
  • Provide
    advice to bank personnel and account officers based on extensive
    procedural and documentation research as well as occasional transactional
    analysis to aid in the resolution of issues.
  • Works
    with various internal teams to be sure transactions are processed and
    exceptions are resolved in a timely manner.
  • Ensure
    all day to day queries dealt with within required SLAs and escalate issues
    to the Director
  • Provide
    operations subject matter expertise and value added services to clients
    where required.
  • Strong
    time management skills required to meet the internal and external
  • Business
    process re-engineering, innovative ideas to enhance client experience and
    create efficiency for both RTC and their clients
  • Maintain
    knowledge of policies, procedure, products and services

Skills and Qualifications:

  • Bachelor's
  • 5
    years of Foreign Exchange/International Wire Transfer experience
  • High
    level customer service skills
  • Strong knowledge of FX and International business
    processes, products and services
  • Strong Excel and database knowledge
  • Solid time management skills; goal driven with the
    desire to exceed quality and productivity goals
  • Solid verbal/written/interpersonal communication skills
  • Strong listening and problem solving skills
  • Self-starter; able to work with minimal
    supervision and learn new concepts quickly
  • Strong
    attention to detail
  • Strong
    analytical and problem solving skills including taking the initiative to
    drive change and enhance controls
  • Ability
    to manage through a changing business landscape, anticipating issues and
    aggressively drive initiatives to ensure results

Our goal is to offer our colleagues the most generous benefits

package possible. We strive to provide colleagues with a comprehensive benefits

package and an environment that supports a healthy work-life balance. Benefits

include: Competitive compensation with performance incentive awards, Health

Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD &

Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and

undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive

environment where everyone is given the chance to succeed. We are an equal

opportunity employer and all qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual

orientation, gender identity, marital status, national origin, disability status,

protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.