Workforce Specialist

Rochester General Health System Rochester, NY
Job ID REQ_90487 FACILITY Riedman Campus LOCATION Rochester, New York


Under the direction of the Manager of Communication Center Technical Operations, the Workforce Specialist is proficient in the use of automated staffing systems for the Communication Center and performing duties related to staffing, scheduling, and processing of Communication Center payroll.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Communications Center Operations

SCHEDULE: Monday - Friday | Days


* Associate degree in Business Management or related field required or an equivalent combination of education and experience will be considered

* Strong mathematical, analytical, communication, and organization skills. Strong knowledge of Workforce Management theory and best practices


* Scheduling. Provide scheduling coverage for 24/7 365 days per year. Knowledgeable in scheduling for 24/7 shift work coverage. Knowledge in all system functions related to scheduling and time card activities

* Analysis & Reporting. Knowledgeable in the uploading and preparation of reports from Genesys to Excel as required. Preparation of spreadsheets and Power Point presentations for use by Senior Management under the direction of the Manager

* Coordination. Manage staff scheduling process, including proactive approval and denial of discretionary activities, such as vacations, trainings and meetings; coordinate with training and operations to provide multi-skill training for agents

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran