Supervisor Airport and Ground Operations

JetBlue Airways Rochester, NY
Position Summary:

The Supervisor oversees and actively participates in all aspects of airport and ground operations including Customer check-in, tagging baggage, boarding of flights, connecting Customers, bag room, loading of baggage, transfer baggage, safety compliance, irregular operations, cleaning of aircraft and meeting arriving flights. The Supervisor provides leadership and technical support to Airport and Ground Operation Crewmembers and fosters growth and development based on the JetBlue values, while providing excellent customer service.

Essential Responsibilities:

* Provide leadership and technical support to Airport and Ground Operations Crewmembers

* Exemplify

* exceptional customer service

* Provide technical/operational support to Airport Leaders and Crewmembers

* Report and provide operational performance feedback to leadership through verbal or written communication

* Resolves and handles Customer and Crewmember conflicts

* Participate in airport authority activities as well as attend regular airport meetings

* Responsible for safety programs at the station to ensure a safe workplace and operations for Crewmembers and customers -- responsible for meeting OSHA and local and state requirements

* Work with business partners to ensure we are meeting all operational metrics

* Debrief Crewmembers daily and reports all information about shifts to Crewleader on duty including any maintenance issues or cancellations

* Evaluate daily manpower, assign teams and ensures maximum coverage

* Plan and coordinate Crewmember shift schedules and work assignments during irregular operations

* Plan and coordinate accommodating Customers during irregular operations

* Identify and implement operational improvements

* Assist customers and perform day-to-day Crewmember functions as necessary

* Ensure adherence to airport and aircraft security regulations and report any anomalies

* Works with Leadership to ensure Crewmembers are adhering to JetBlue Uniform Policy Manual Standards

* Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement

* Other duties as assigned

Minimum Experience and Qualifications:

* High School Diploma or General Education Diploma (GED)

* Must be at least 18 years old

* Three (3) years customer service, sales, airline experience, or one (1) year JetBlue Airways experience

* One (1) year airline supervision or lead experience

* Must be able to read, write, and speak English

* Must be able to give and receive verbal communication

* Must be certified and current in all responsible disciplines OR be able to attend and complete training within 30 days (or next available training session – but must be less than 60 days)

* Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

* Able to stand continuously up to four (4) hours at a time

* Ability to perform under pressure and fixed time constraints

* Good standing in Attendance, Performance and Safety

* Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

* Able to work with various forms of payment (cash, credit cards, travelers checks, etc)

* Proficient knowledge in Microsoft Services and Company required software and application

* Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards

* Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

* Depending on location, may need to acquire and maintain a United States Customs Clearance

* Pass a ten (10) year background check and pre-employment drug test

* Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

* Bilingual skills

* Two (2) years airline supervision or lead experience

* Knowledgeable in Airport Operations and/or Ground Operations

* Excellent time management and prioritization skills

* Excellent customer service skills

* Outstanding leadership capabilities, with ability to lead, train and motivate

* Ability to think creatively

Crewmember Expectations:

* Regular attendance and punctuality

* Well groomed and able to maintain a professional appearance

* When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

* Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

* Able to travel and/or work flexible shifts, including holidays and weekends

* Able to stand continuously up to four (4) hours at a time

* Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

* Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

* Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

* Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities


* Must be able to use computer and other office equipment

* Must be able to use ground service equipment, scanners, light emitting diode (LED) signs, mail and cargo

* Public Address System

* Must be able to use Jetbridge and/or air stairs

* Must be able to use all Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)

* Free-standing computer kiosks used to identify and process Customer reservations

Work Environment:

* Required to work in airport environment which may present weather variations and elevated noise level

* Required to do shift work and irregular hours due to irregular operations

* Required to work in the ramp area of the airport terminal

Physical Effort:

* Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)

* Position requires Crewmembers to be able to maintain awkward positions when required to perform Ground Operations functions (bending, crouching, kneeling, etc.)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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