Scheduler (1148-194)

Arc of Monroe County Rochester, NY
The Scheduler supports the homes in the residential department in an efficient manner, ensuring minimum coverage is maintained. This position interfaces with Human Resources regarding vacant positions and needs, as well as with the Residence Managers, where coverage is needed. This position may provide direct support and coverage when necessary in order to maintain minimum staffing needs. The scheduled days of work for this position will include one weekend day, working in collaboration with other scheduling coordinators in order to provide on-call coverage for weekend shifts.

Required Skills

Computer Skills

* Basic Outlook skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.

* Intermediate Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files; as well as create moderately complex documents containing tables and graphs, and ability to mail merge documents, apply page setup functions (margins, page numbers, footers, headers), create an index and/or table of contents, use search & replace, print labels and envelopes.

* Basic Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data, link data, create and edit charts, change page orientation, add headers and footers, filter and sort lists, format data, insert rows, enter and sort data and produce graphs and charts.


* Valid NYS Driver's License. Availability of insured personal vehicle to transport self and/or individuals as necessary.

* AMAP Certification

* CPR/First Aid Certification

Other Skills/Knowledge/Experience

* Excellent organizational skills

* Excellent communication skills, both verbal and written

* Ability to manage multiple priorities while maintaining effective level of customer service

* Ability to foster teamwork between all team members via open communication, sharing of responsibilities, and a positive, constructive attitude.

* Must demonstrate sensitivity, accountability, objectivity and tactfulness.

Required Experience

Minimum Education & Experience

High school diploma/G.E.D. and 2 years Human Service experience required, OPWDD setting preferred. Scheduling experience preferred. May consider an equivalent combination of education and experience if applicable.

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