Patient Account Representative
Lifetime Care
 Rochester, NY


As a Patient Account Representative, you keep the department running smoothly and respond to customers in a professional, timely manner giving them an excellent experience.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Patient Financial Services (Patient Accounting/Billing)

SCHEDULE: Monday - Friday, Days


  • Critical thinking skills, decisive judgment and strong attention to detail
  • Exceptional documentation skills and professional behavior
  • Excellent computer skills with demonstrated system knowledge


  • Billing & Claim Management. Monitor electronic billing records to assure timely and accurate submissions; assure timely and accurate paper claim submissions; perform billing follow-up procedures; monitor aged receivables to assure accounts do not exceed timely file limits;
  • Customer Relations. Process insurance rejections within an established time frame; research and respond to internal and external customer inquiries
  • Documentation. Accurate data entry, correct and adjust accounts as needed; manage month end report and logs; prepare and maintain patient billing files and related reports

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran