Lead Access Associate

Rochester General Health System Rochester, NY
Job ID REQ_90821 FACILITY Long Pond Medical Group LOCATION Rochester, New York


As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

STATUS: Full Time

LOCATION: Long Pond Internal Medicine

DEPARTMENT: Front End Revenue Cycle



* Ability to lead and take direction

* Basic computer skills

* Excellent customer service and communication skills

* Bilingual preferred


* Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager

* Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

* Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

* Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran