Horseshoe Hotel Butler (FT)

Caesars Entertainment Corporation Robinsonville, MS
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Provides a warm farewell and thanks guests for visiting.

Provides luxury suite guests with information and service to accommodate and insure a successful visit. Provides travel and sight-seeing itineraries, arranges for laundry and dry cleaning services, arranges for dinner parties, receptions, reservations. Greets all luxury suite guests, making them feel welcome and sees to their needs. Explains facilities, services, and attractions available for the comfort and pleasure of the guests. Serves meals, snacks, cocktails to guests. Plans, organizes and coordinates cocktail and dinner parties, receptions, entertainment and other functions and services on request. Coordinates the activities of assigned food, beverage, hotel and other personnel whose services may be required. Provides and sets up complete travel and sightseeing itineraries and full concierge services. Assists guests in unpacking, packing and the selection and care of their wardrobe (upon request). Arranges for personal services, such as haircutting and styling, manicure, etc. Assists guests with dressing and other personal needs if requested. Remains immediately available during assigned shift to respond to guests' needs. Completes special assignments as requested.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent preferred. Must be able to fluently speak, read, and understand English. Excellent customer service skills necessary. Three years experience as a butler, in Food and Beverage or as a supervisor in a related field, preferred.