Routing Coordinator

Callaway Golf Co Roanoke, TX
JOB OVERVIEW

Under the general direction of the Supervisor, responsible for reviewing, analyzing and prioritizing all shipping points within the Distribution Center. Works in area that is time sensitive and fast paced, where judgment and initiative are required in order to meet costumer deadlines and requirements. Works with various departments within the company as well as the final customer. This person's working knowledge pertains to all of the activities within the Distribution Center. This position is responsible for knowing the needs of the sales department and end customer and the capabilities of the Distribution Center.

ROLES AND RESPONSIBILITIES

* Responsible for ensuring a positive customer experience by ensuring correctness of customer orders.

* Responsible for reviewing, analyzing and prioritizing all shipping points.

* Responsible for routing/printing all deliveries, in a timely and efficient manner.

* Responsible for creating groups within SAP for eventual wave release to the appropriate order fulfillment process (i.e. pick & pack, discrete pick, strategic bulk execution).

* Responsible for creating Wave Pick tickets for multiple deliveries.

* Key contact between Sales, Customer Service, Order Management and Distribution Center.

* Interacts with end customer and Traffic Departments.

* Responsible for the on line routing for various Key Account (i.e. Strategic) customers and adhering to their specific requirements and ship windows. Must be knowledgeable in understanding and correctly executing Key Account routing instructions.

* Interacts with on site 'Will Call' customers.

* Responsible for scheduling LTL shipments and interacts directly with the carriers drivers.

* Responsible for post good issuing (PGI) all orders as related to company polices.

* Ability to process back orders, re print orders, look up material on hand, look up delivery status, look up deliveries by order number, track deliveries on shipping floor, change ship via code, look up manifest data, along with all other associated SAP functions.

* Must be able to understand and coordinate future shipments (i.e. pack & hold) and be able to coordinate shipments on approved ship dates to meet product launch dates as directed by organizational leadership chain.

* Understands how to manifest and trouble shoot deliveries through World Link.

* Responsible for executing, reviewing and maintaining open order report on a daily basis.

* Communicates daily with Supervisors on open issues.

* Ensure all customer routing guides are up to date and current.

* Must be able to work overtime on short notice.

* Expedite critical shipments as required.

* Communicates changes in shipping procedures including routing guide changes.

* Provide information and support to the sales department. Coordinate daily rush priorities.

* Help identify, initiate and implement continual process improvement activities designed to optimize process efficiency and reduce cost.

* May occasionally cover duties of others within the department in special circumstances (holidays, vacation schedules, PTO, special projects).

* Responsible for creating and filing bills of ladings for shipments.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

* Must have good interpersonal skills.

* Excellent problem solving skills.

* Must be able to perform all Sr. Material Handler duties.

* Interface with outside vendors, service providers or contractors as required.

* Must be able to work in fast paced environment

* Must have strong organizational skills.

* Must be able to read and interpret complex instructions and procedures.

* Demonstrate superior ability to multi-task and organize work.

* Must work as part of a team to achieve departmental goals.

* Knowledge in Word, Excel, Outlook, and World Link.

* Strong SAP skills.

* Good written and verbal