Analysis & Reporting Analyst

Citizens Bank Riverside, RI

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Bank is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The Analysis & Reporting Analyst is a key member of the Loan and Specialty Operations (LSO) Department, with a particular emphasis on supporting the Collections & Recovery operation within LSO. The colleague will be responsible for delivering reporting solutions to support the operation and drive strategic decision making in a variety of ways. Examples include portfolio delinquency and net charge-off performance and trending, call center efficiency and effectiveness reporting, transaction level reporting to highlight processing exceptions or critical work actions needed, colleague performance data to drive coaching and feedback, identification of target populations meeting complex eligibility criteria for specialized treatments, and aggregate views of portfolio inventories and pipelines to give multiple levels of management indicators of key performance, etc. There will be data mining and research responsibilities, including obtaining access to multiple sources of data and consulting with subject matter experts to understand the practical applications of transaction and status codes. The candidate will also be responsible for instituting efficiency and effectiveness enhancements to the reporting program, including automating reports, establishing procedures and cross-training on multiple functions. In this role, the colleague will interact with various audiences at multiple leadership levels in the organization, which will require sound communication skills and business acumen, in addition to strong technical and analytical skills. The role requires an ability to work in a fast-paced environment while managing multiple priorities and an ability to communicate progress updates and risks to timelines. As an Analysis & Reporting Analyst, you will have the opportunity to apply analytics to solve complex business problems and be part of a dynamic, team-oriented environment offering multiple opportunities for professional growth.

Primary responsibilities include:

* Ask 'Why?': Understand underlying business purpose behind reporting requests and know how data will be used in order to deliver an optimal solution and apply appropriate validation standards.

* Develop and deliver transaction level and aggregate level reporting, including process exception reports, colleague performance scorecards, health of process heat maps, key performance indicator reporting, etc.

* Conduct research needed to obtain access to key data sources and consult with subject matter experts to understand operational data definitions

* Trouble-shoot reporting anomalies and modify existing reporting packages as business needs require

* Implement automation of standard reporting

* Establish written procedures for key functions to enable cross-training and contingency planning

* Manage projects to timely completion and communicate status updates, including risks to deadlines

* Identify business opportunities

* Analyze business problems and generate hypotheses

* Analyze data to prove hypothesis and make recommendations for improvement

* Communicate analysis insights and progress on implementation


Required Skills/Experience:

* Strong critical thinking and problem solving skills, including root cause analysis, research, and reconciliation skills

* Advanced Microsoft Excel competency including pivot tables, lookups, and complex formulas

* Collections and recovery operations experience

* Presentation and meeting facilitation skills

* Proficiency in Microsoft Office applications

Preferred Skills/Experience:

SQL, SAS, or other coding experience preferred


Bachelor's Degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8 a.m. - 5 p.m. Eastern Time

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.