Telecom Support IV

Telecom Support IV (Job Number:438120)


JOB DESCRIPTION: Installs, troubleshoots, repairs and maintains telecommunications equipment, Monitors, dispatches, reroutes tickets within ticketing system, Monitors and provides reports on system utilization, trunking and port optimization, Responsible for gathering, maintaining switch database for pool locations, Provides and maintains support for Avaya Communication Manager, Provides hardware and software revision management support, Tests trunks and links Implements enterprise-wide project plans and/or modification as directed, Provides and keeps current detailed documentation of processes, Updates Inventory Database to reflect current system hardware/software levels (TET), Provides MAC support to identified locations, Works on special projects as assigned by manager, Assigns, dispatches, and monitors reported carrier tickets for the locations as required, Coordinate and schedule vendor preventive maintenance, Maintains onsite telephony inventory. Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures. IMPACT: Errors are very difficult to detect and would normally require significant expenditures to resolve. LIAISON: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of importance to the function of the department or which may be a sensitive nature.


EDUCATION AND EXPERIENCE: AA Degree in related discipline or years experience in lieu of a degree and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification. SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Jul 10, 2018, 2:16:23 AM

Primary Location: United States-VA-RICHMOND

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Potential for Teleworking: No

Travel: None

Shift: Day Job

Schedule: Full-time